Sleep help Privacy Notice & Help sleeping Terms & Conditions
The Privacy Notice
The personal data in this questionnaire is being requested as part of our legitimate interest to ensure we are aware of all information that is relevant to the delivery of our service to you. We will not share this information with anyone else, and only store the personal data for as long as we need it to work with you. You may find more information on how we process your personal data and your rights in our Privacy Policy, which can be found through our website.
Some of the information we ask for includes data about the health of yourself or anyone else mentioned in the questionnaire. Please could you signify your consent for us to process sensitive data about yourself or child, when applicable, by signing the box below. Please do not provide any information about the health of yourself or a child if you do not consent to our processing it.
Let me Sleep Co – Terms and conditions of booking a program
01/02/2019
The basis of your contract with Lisa Gargaro Sleep Co,
Please read them carefully as they set out our respective rights and obligations.
[In these Program Booking Conditions, 'you' and 'your' means all persons named on the booking (including anyone
who is added or substituted at a later date). 'We' and 'us' means Lisa Gargaro Let Me Sleep Co .
All bookings are made subject to these booking conditions.
1. Making your booking
Bookings can be made by completing the online booking request at www.lietmesleep.co.uk and following the
on-screen instructions.
Once we have received your program purchase email confirmation, we will, subject to availability, confirm your
program start date by issuing a confirmation invoice by email. This invoice will be sent to the email supplied. Please
check this invoice carefully as soon as you receive it. Contact us immediately if any information which appears on
the confirmation or any other document appears to be incorrect. We regret we cannot accept any liability if we are
not notified of any inaccuracies in any document within 5 working days of our sending it out.
Number of persons
Only those person/s whose name appears on the Program Booking Form may use the program. The number of
persons (adults and children) must not exceed the number of 4 as per our family package. All program will be
personalised to the named person situation and circumstances.
2. Payment
In order to confirm your program allocation start date, full payment will need to be received must be paid within 72
hours of the start date of the program selected at the time of booking .
The program can be secured by is deposit of £75, is not refundable in the event of your cancellation or failure to pay
on time as set out below.
The balance of the cost of the program must be received by us not less than the working hours for Lisa Gargaro
Let me Sleep Co of 48 working hours* prior to the consultation call time slot selected by the client (or at the time of booking if
this date has passed).
This date will be shown on the confirmation invoice. If you have not paid in full and on time we reserve the right
to treat your booking as cancelled by you.
In this case the cancellation charges set out in clause 6 below will be payable.
*Please note there is no client on a Saturday afternoon or Sunday. Therefore should you have selected a Monday as
your program start date then you will need to have the relevant documents to Lisa Gargaro Let me Sleep Co by no later than
the prior working Friday by 3pm to ensure sufficient time to create your personalised program.
3. Your commitment contract
A binding contract between us comes into existence when the deposit payment is paid (see clause 2 above). If
you cancel after paying the deposit our normal cancellation charges will apply. This contract and all matters
arising out of it are governed by UK law. We both agree that any dispute arising out of or connected with your
program will be dealt with by the C ourts of the UK.
4. The cost of your program
We reserve the right to increase or decrease the prices of program and services at any time. The price of your stay
will be confirmed at the time of booking, subject to the correction of errors. We reserve the right to correct errors
in both advertised and confirmed prices. We will do as soon as we become aware of the error.
Please note, changes and errors occasionally occur, You must check the price of your program at the time of booking.
5. Changes by you
Should you wish to make any changes to your confirmed program booking, you must notify us by email as soon as
possible. Whilst we will endeavour to assist, we cannot guarantee we will be able to meet any such requests.
Where we can, an amendment fee may be payable together with any costs incurred by ourselves.
6. Cancellation by you
Should you need to cancel your sleep program after the contract has begun (see clause 3 above), the program purchaser must immediately advise us either by cancelling online or advising us in writing.
Your notice of cancellation will only be effective when we receive it in writing (email) at our offices.
As we incur costs from the time we confirm your booking and may be unable to re-sell your period of program,
the following cancellation charges will be payable. Where the cancellation charge is shown as a percentage,
this is calculated on the basis of the total cost of the booking excluding amendment charges.
Amendment charges are not refundable in the event of cancellation.
Period before start of the program within which written/email notification of cancellation
Is received by us
more than 2 weeks prior to starting the program = deposit only
less than 2 weeks prior to starting the program = deposit + 10% of program cost
less than 1 week prior to starting the program = deposit + 20% of program cost
less than 5 days prior to starting the program = deposit + 30% of program cost
less than 3 days prior to starting the program = deposit + 50% of program cost
less than 24 hours prior to starting the program = deposit + 60% of program cost
less than 24 hours into the start of the program = deposit + 70% of program cost
The following terms are from the start & consulantion call date
less than 3 days into the program from the start date = deposit + 75% of program cost
More than 3 days in, but less than 7 days = deposit + 80% of program cost
More than 8 days in, but less than 14 days = deposit + 85% of program cost
More than 15 days in, but less than 21 days = deposit + 90% of program cost
More than 21 days in, but less than 28 days = deposit + 95% of program cost
More than 28 days = deposit + 100% of program cost
8. Changes and cancellation by us
Occasionally, we have to make changes to and correct errors on our website and with our online consultation
booking calendar both before and after bookings have been confirmed and cancel confirmed bookings.
Whilst we always endeavour to avoid changes and cancellations, we must reserve the right to do so.
If we have to make a significant change to or cancel your booking, we will tell you as soon as possible. We will
endeavour to offer you an alternative should a significant change or cancellation occur.
We regret we cannot pay any expenses, costs or losses incurred by you as a result of any change or cancellation
but before the scheduled end of your timed program. This is extremely unlikely but if this situation does
occur, we regret we will be unable to make any refunds, pay you any compensation or meet any costs or
you incur as a result.
9.0. Our Liability to you
9.1. We promise to provide your personalised sleep program with reasonable skill and care. We do not accept
responsibility
if any death, personal injury, failure or deficiency of your sleep program as is not caused by any fault
of ours. When we talk about “fault” above, this means failure by ourselves to use reasonable skill and care in
performing or providing the service in question. Please note it is your responsibility to show that reasonable skill
and care has not been used if you wish to make a claim.
We will not be responsible for any injury, illness, death, loss (for example loss of sleep, hours of work, or financial), damage, expense,cost or other sum or claim of any description whatsoever which results from any
of the following: -
(a) the fault of the person(s) affected or any member(s) of their party or
(b) the fault of a third party not connected with the provision of your program by us which we could not
have predicted or avoided or
(c) an event or circumstance which could not have predicted or avoided even after taking all reasonable care (see
clause 9)
In addition, we will not be responsible where you do not enjoy your program or suffer any problems because of a
reason you did not tell us about when you booked your program or where any problems you suffer did not result from
any breach of our contract or other fault of ourselves or any losses, expenses, costs or other sum you have
suffered relate to any business.
Please note, we cannot accept responsibility for any services that do not form part of our contract. This includes,
for example, any additional services or facilities any other supplier agrees to provide for you.
9.2. The promises we make to you about the personalised program we have agreed to provide or arrange as part of
our contract - and the laws and regulations of the country in which your claim or complaint occurred - will be used
as the basis for deciding whether the program in question had been properly provided. If the particular
program which gave rise to the claim or complaint complied with local laws and regulations applicable to
those accommodation at the time, the program will be treated as having been properly provided.
9.3. *We limit the maximum amount we may have to pay you for any and all claims or parts of claims which do
not involve personal injury, illness or death a lower limitation of liability applies to your claim, the maximum
amount we will have to pay you for such non personal injury claims if we are found liable to you on any basis is
twice the price (excluding insurance premiums and amendment charges) paid by or on behalf of the person(s)
affected in total.
This maximum amount will only be payable where everything has gone wrong and you have not received any
benefit at all from your program.
*Where we are found liable for loss of and/or damage to any situation (including money), the maximum amount we
will have to pay you is £35 per person affected as you are assumed to have taken on adequate responsibilities at the time of booking a program.
10. Complaints and problems.
In the unlikely event that you have any reason to complain or experience any problems with your program whilst
taking part it, you must immediately inform us. Any verbal notification must be put in writing and given to us as soon as
possible. Until we know about a problem or complaint, we cannot begin to resolve it. Most problems can be dealt
with quickly. For all complaints and claims which do not involve death, personal injury or illness, we regret we
cannot accept liability if you fail to notify the complaint or claim entirely in accordance with this clause.
11. Behaviour.
We expect all clients to have consideration for other people and staff working with Lisa Gargaro Sleep Co.
If in our reasonable opinion or in the reasonable opinion of any other person in authority, you or any member of Your family/party behaves in such a way as to cause or be likely to cause danger, upset or distress to any third party or in any way damage the reputation and/or goodwill of Lisa Gargaro Let Me Sleep Co we are entitled, without prior notice, to terminate the program with the person(s) concerned.
We will have no further responsibility toward such person(s). No refunds will be made and we will not pay any expenses or costs incurred as a result of the termination.
12 Special requests and medical problems
If you have any special request, you must advise us at the time of booking and clearly note it in the extra
information section of the booking form. *Although we will endeavour to meet any reasonable requests we regret
we cannot guarantee any request will be met. Failure to meet any special request will not be a breach of contract
on our part. We regret we cannot accept any conditional bookings, i.e. any booking which is specified to be conditional on the fulfilment of a particular request. All such bookings will be treated as 'standard' bookings subject to the above provisions on special requests.
If you or any member of your program has any medical problem or disability that may affect your program, please tell us before you confirm your consultation call so that we can advise as to the suitability of the chosen arrangements. In any event, you must give us full details in writing at the time of booking. If we reasonably feel unable to properly accommodate the particular needs of the person concerned, we must reserve the right to decline their program reservation or, if full details are not given at the time of booking, cancel when we become aware of these details.
13 Health requirements
It is your responsibility to ensure that you are in possession of all necessary health documents, concept forms &
Medical checkups (where applicable) before commencing with a program. You must pay all costs incurred in
obtaining any such and required documentation.
14. Prices and Website Accuracy
Please note, the information and prices shown on our website may have changed by the time you come to book
Your program. Whilst every effort is made to ensure the accuracy of the website and prices at the time of
requesting the booking, regrettably errors do occasionally occur. You must therefore ensure you check all details of
your program (including the price) on your booking acceptance.
All credit card payments are handled by Lisa Gargaro Sleep Co via secure online payment companies such as PayPal &/or Square and any fees would be payable to you should your bank charge them.
15. Complaints procedure
In the event of any problems you must contact us immediately, plus you undertake to do your best to resolve or
minimise the problem in order to avoid any prejudices that could result. you must immediately get in touch with us by telephone on the day of you become aware of the issue, confirming your complaint in writing within 24 hours by e-mail. You are obliged to give us the time necessary to resolve the problem. Should there be no written complaint supplied as above specified and you leave the program prematurely and without an explicit authorisation by us, you forfeit your rights for a refund of the program price, unless the terms of this contract have been breached. Complaints received at the end of the program will not be taken into consideration and no refunds will be given as the program has to by completed by yourself and not Lisa Gargaro.
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